Episode 16

From Digital Assistants to Digital Companions

Chris, Derek, and Lisa talk about the evolution of digital assistants to digital companions, including what is required for a voice assistant to be a companion, and what use cases are best suited for a digital companion. In Condensed Soup, they share their best or worst voice assistant experiences.

Report on User Needs and Satisfaction with Digital Assistants

Report on Digital Assistants in the Car

Report on Emotion Detection


Episode Transcript


Questions? Comments? Email us at UXSoup@strategyanalytics.com

Connect on LinkedIn: Chris, Derek, Lisa

Strategy Analytics UX Innovation Practice

About the Podcast

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UX Soup
Bite-sized human-centered design insights

About your hosts

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Chris Schreiner

As Director of Syndicated Research within the Strategy Analytics UX Innovation Practice, Chris Schreiner is responsible for leading teams delivering in depth user experience analysis and insights for clients in the wireless, smart home, and automotive industries.

Chris has over 20 years of experience in UX and human factors research, and has successfully led projects globally for clients in the automotive and wireless industries.
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Derek Viita

Derek is a Senior Analyst with the UX Innovation Practice at Strategy Analytics. His expertise spans 10+ years in automotive safety and infotainment, mobile apps, mobile payment, and navigation systems.

Derek has shepherded a variety of clients through a variety of user problems, and has led thousands of hours of design research across 3 continents. He uses a wide range of tools (from ethnography to surveys to co-design workshops to road tests) to explore the usefulness and usability of products and services.
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Lisa Cooper

Lisa is Director of the User Experience Strategies service within the Strategy Analytics UX Innovation Practice. She is responsible for delivering insights, qualitative and quantitative UX research to clients on emerging technologies such as, 5G, artificial intelligence, virtual and augmented reality, new device form factors, and HMI.

Lisa has 20+ years of experience in UX and Human Factors research in North America and Europe focusing on smartphones, wearables, smart home devices, assistive technologies, automotive infotainment, and aerospace applications specializing in applying a wide variety of qualitative and quantitative UX methodologies to augment the consumer experience.

She holds a Master's degree in Industrial and Systems Engineering with Human Factors concentration at Virginia Polytechnic Institute and State University. Bachelor’s degree in Ergonomics/Human Factors from Loughborough University, England.